Shipping and Handling
Where do we ship?
We are providing international shipping. However, due to some postal problems, we can’t deliver a shipment to the military area and some small countries.
How do we ship?
We ship orders oversea by mail service.
After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrived at your country.
What is the shipping cost?
Shipping cost varies according the shipping method standard shipping or expedited shipping, also shipping cost depend on the package weight.
What is the shipping time?
The shipping time will depend on your exact location. However, Standard shipping usually takes only 15-20 business days for shipping to the US and 15-39 business days for others countries. Expedited shipping 5-7 days.
Why items ordered don't come in one package?
We ship your orders from various international warehouses (US, Canada, Malaysia and Singapore). Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.
How can you track your order?
We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us.
Tracking shows "RETURNED TO SENDER", What should you do?
There are 2 common reasons that make your packet be returned: Your shipping address is incorrect/insufficient or you are absence at the time the packet was attempted to deliver.
In cases that your shipping address is not correct, we are not able to take any responsibility since we shipped it out to the address that you provided us and it is not the mistake from our end.
Otherwise, we are willing to send you a replacement. If the second packet can not reach you, we are sorry to tell you that we are not able to help you out with this.